Getting Around Vancouver
ICBC Translation Services
Need driver licensing services and English isn't your first language?
We offer a free, over-the-phone language service that can help you communicate with our customer service representatives. Find out more about our language services.
Interpreter services at driver licensing locations
We also have interpreter services at select driver licensing locations. At these locations, our customer service representatives can connect with an interpreter over the phone to help you speak with us about your questions or concerns.
Interpretation services are not available for road tests.
Driver licensing locations with interpreter services
- Abbotsford driver licensing (Clearbrook Plaza)
- Burnaby (Lougheed Hwy.)
- Burnaby (Metrotown)
- Cloverdale (Clover Square Mall)
- Guildford (Boardwalk Mall)
- Kamloops (Concordia Way)
- Kelowna (Springfield Rd.)
- Langley (Logan Ave.)
- Nanaimo (Metral Dr.)
- North Vancouver (East 13th St.)
- Port Coquitlam (Oxford Connector)
- Prince George (15th Ave.)
- Richmond (Lansdowne Centre Mall)
- Surrey (78th Ave.)
- Vancouver (Commercial Drive)
- Vancouver (Point Grey)
- Vancouver (Royal Centre)
- Victoria (McKenzie)
- Victoria (Wharf)
Driver licensing information line:
Greater Victoria: 250-978-8300
Elsewhere in B.C.: 1-800-950-1498
Hours: Mon-Fri 8-6 Sat. 9-5
Knowledge test available in 11 languages
We offer our knowledge tests for cars and motorcycles in 11 languages (English, French, Punjabi, Mandarin, Cantonese, Farsi, Arabic, Russian, Spanish, Croatian, and Vietnamese). If you require a translation of a knowledge test in a language that we do not provide, an ICBC-approved independent translator can interpret for you. Find out more about ICBC approved translators.
We can speak with you in your language about your claim, insurance or driver licensing needs. If you're new to B.C. or if English isn't your first language, we're here to help. We offer free, over-the-phone interpretation services in 170 languages.
Simply contact us by phone and within a few minutes we can connect you with an interpreter to help communicate with our customer service representatives in your language. Service is available in 170 languages, including Farsi.
For claims enquiries: Available 24/7
For insurance and driver licensing enquiries:
Monday to Friday:
8 a.m. to 6 p.m.
9 a.m. to 5 p.m.
Toll free in B.C., Canada and the U.S.
Lower Mainland 604-661-2800
Monday to Friday
8:00 a.m. - 6:00 p.m.
9:00 a.m. - 5:00 p.m.
Locate a Driver Licensing Office or another service near you.
Interpreter services at driver licensing offices
If you're visiting a driver licensing office and English isn't your first language, we have interpreter services available at select locations. We can connect you with an interpreter on the phone to help you speak with our customer service representatives.
Interpreter services are not available for road tests.
While we are unable to provide document translation, ICBC-approved translators or Consulates located in B.C. can translate documents such as your licence or driving record if it is in another language.
Note: These translators do not work for ICBC and there may be other translators not listed who are also ICBC approved. Fees may be charged for translation services.
Tip: Choosing a translator
Not all translators are able to translate in both directions (for example, both English to Arabic, and Arabic to English). Please confirm the translator you choose is approved to translate in the direction required.
ICBC approved translators
ICBC-approved independent translator